How do I change the batteries in my...
If you are still having problems, please contact us.

Flex Neck?
You will need a small Phillips head screwdriver like one you would find in a glasses repair kit. On the back of the clip for your flex neck, you will see a small panel with two screws. Underneath this panel is the battery compartment. You will need 2 CR2032 batteries. Open this compartment and replace the batteries with the + side facing down. If you have a Flex Neck Tech (Soft Touch) or USB Flex Neck, you can use a coin to rotate the battery compartment open. These batteries will have the + facing up. Replace the cover.

Pocket Magnifier and Light?
You will need a small Phillips head screwdriver like one you would find in a glasses repair kit. With your pocket magnifier laying flat with the LED bulb facing up, pull the magnifier from the top and bottom to reveal the silver/grey middle section. You should see a panel with one screw. Underneath this panel is the battery compartment. You will need 2 CR1130 batteries. Open this compartment and replace the batteries with the + on the left and the - on the right. Replace the cover.

Rimless Lighted Magnifier?
Hold your magnifier parallel with the floor with the handle facing you and the LED bulb pointing straight down. The battery compartment is inside of the left side of the silver handle. To open it, slide the left side of the handle towards yourself. You will need 3 LR1130 batteries.

LightWedge Mini?
Hold your Mini so that the power button is facing the floor and the clear section is facing you. With your thumbs, slide the plastic handle away from yourself. The battery compartment is inside of the handle. You will need 2 CR2016 batteries. The positive side will face up.

Spike Light?
Hold your Spike Light by the base where you attach it to your book. You will see 3 separate pieces: the top where the light stems from, a thin section where the “spike” is attached and the bottom cylinder where the battery is located. Hold the top two sections stationary as you turn the bottom section clockwise. The battery compartment should easily open. If it turns and does not open, then recheck that you are holding the top two sections stationary. You will need one AAA battery. The positive side of the battery will face up.

Folding Lighted Magnifier?
Hold your Folding Lighted Magnifier with the LED light facing up and the handle facing towards you. The battery compartment is inside of the handle. You will see an arrow and the words OPEN. Slide the handle towards yourself (in the direction of the arrow). You will need 2 AAA batteries.

1, 2 or 3 LED Light/Digital Timer and Book Light?
Hold your LED light so that when it is closed, you can see the LED lights facing up and the clip is closest to you. Push the clip out a little bit so that it is raised away from the frame of the book light. With your thumb, slide the clip away from you and the battery compartment should open. You will need 2 CR2450 batteries. The + will face up.

High Powered Magnifier?
On the back of the magnifier (where the LED light is) you will see a tiny tab directly beneath the "Great Point Light" logo. If you pull the tab town towards the bottom of the magnifier's handle, the battery compartment on the front of the magnifier (the side without the LED) will open. You will need 2 AA batteries.

Aluminum Lighted Magnifier?
Turn the magnifying glass handle to open the battery compartment. Make sure to insert batteries using the correct polarity. The plus symbol on both batteries must point toward the magnifying glass. You will need 2 AA batteries.

Arrow Light?
Hold your light so that the LED light is facing you. Below the light you will see a round panel. Below that panel are the batteries. In order to open the battery panel you will need to push the small tab closest to the neck towards the panel. The panel will open up to show you the 2 CR2016 which both sit with the positive side facing out.

Portable Lighted Magnifier?
You will need a small Phillips head screwdriver like one you would find in a glasses repair kit. On the back of the magnifier you will see a small panel with one screw. Underneath this panel is the battery compartment. You will need 1 CR2032 batteries. Open this compartment and replace the batteries with the + side facing up.

How do I turn my product on and off?
If your light does not turn on after following these directions, please check your batteries. If this does not resolve the problem, contact us.

Flex Neck?
There is a button on the back of the section with the LED bulbs. When pressed, the light should turn on and off.

Pocket Magnifier and Light
When you slide the magnifier away from the handle, the LED should turn on.

Rimless Lighted Magnfiier?
There is a button on the top of the handle. Slide the button towards the magnifying glass.

LightWedge?
There is a button on the handle. With the handle on the left, slide the button down.

LightWedge Mini?
There is a button on the handle. Slide the button towards the clear part of the light.

Spike Light?
There is a button on the back of the section with the LED bulbs. Slide the button away from the neck of the light.

Folding Lighted Magnifier?
There is a button on the hinge of the handle. The light will turn on and off when this button is pressed.

1, 2, 3 LED Book Light?
If you have just purchased your LED light, check in the battery compartment to remove the plastic strip that is possibly still there. There is a button on the top of the light. For a 3 LED light, press the button once for high power, twice for low power and 3 times to turn it off. For 1 LED and 2 LED, it only has one light setting.

Arrow Light?
On the top of the light is an on/off slide switch. Push the slide towards the light to turn it on and pull it back to turn it off

Portable Lighted Magnifier?
Pull the clear magnifier portion out from the cover to the right or the left and the light will automatically turn on. Push it back into the cover and it will turn off

Digital Timer and Book Light?
If you have just purchased your LED light, check in the battery compartment to remove the plastic strip that is possibly still there. Pull on the top portion of the light to turn it on. You can press the small button beneath the digital timer display to set the timer for 15, 30, 45 or 60 minutes. The light will turn off when the timer runs out, or when you press the top of the light down.

When will my order arrive?
Check your spam filter for a shipment confirmation email. It should have been sent out the same or the next business day that you put in your order. If you do not find your confirmation email or if you did not provide an email address, please contact us. You can also check the estimated time of your delivery according to our shipping policy here.

My credit card isn't working and it usually does.
Our checkout process requires that you select the type of credit card that you are using from a dropdown menu. This menu appears on the checkout page where you confirm your shipping and billing information as well as the total cost of your order. It is at the bottom of the page above "Coupon Code".

What is a CVV or CVV2?
The CVV is the 3 or 4 digit security code located in the signature strip on the back of Visa, MasterCard and Discover cards and the front of AmEx cards above the credit card number.

How do I get a brochure?
In order to have a brochure mailed to you, please call our customer service department at 877-777-8424.

LightWedge Questions:

The light from my LightWedge is not bright enough. Is there something I can do?
Check the battery orientation. All four batteries should be running the same direction in the LightWedge, according to the diagram in the instruction booklet and the diagrams on the inside of the unit. Unlike many products, the LightWedge will light if one of the four batteries is set in the wrong direction, but the light will be very dim. Four new AAA batteries oriented correctly will provide plenty of brightness for nighttime reading in a dark room.

My LightWedge has a scratch on the lens. Is there anything I can do to fix it?
The LightWedge is made of the same optical grade acrylic as a pair of glasses. Light scratches are inevitable and should not affect the product's usability.

What is the best way to clean/care for my LightWedge?
Take care of your LightWedge as you would any other quality optical equipment, such as eyeglasses. We recommend that you remove any large particles first and then lightly buff the lens with a soft, micro-fiber cloth and lens cleaner, such as our LightWedge Lens Care Kit, when it appears dirty. Storing your LightWedge in a closed book, or a LightWedge Soft Case with a micro fiber lining, is also a great way to protect the lens from scratches and dust.

What is the best way to protect my LightWedge product from scratches?
The optimal way to store your LightWedge is in the LightWedge Soft Case. The Soft Case is made from padded rubber and lined with a micro fiber polishing cloth. The LightWedge can also safely be stored in the book you are reading.

There is a concentric circle pattern in the light around the two LEDs in my LightWedge. Is this normal?
You will find a concentric circle pattern to a very small degree in every LightWedge. The pattern should not be distinct enough to be visually distracting.

What type of batteries do the LightWedge products take?
The LightWedge Original, Paperback, and Night Vision each use four AAA batteries that will provide up to forty hours of light. We do not recommend using rechargeable batteries as they tend to be wider than the battery compartment. The LightWedge Mini uses two CR2016 batteries that will provide up to twenty hours of light.

How can I replace the battery cover panel on my LightWedge?
If the battery cover panel is broken contact us for a replacement part. Please let us know if your product says 'Made in China' or 'Made in Mexico' when requesting a new battery cover panel.

What size book does the LightWedge work with?
LightWedge Original is designed to be used with all common hardcover and "trade" paperbacks. However, it will also work for "mass market" paperbacks (the small, rack-size format), maps, and other reading materials. The LightWedge Paperback is designed specifically for these smaller mass-market paperbacks. It is perfect for travelers as it conveniently packs into small spaces.

We want to make sure you are satisfied with your purchase. New Products: Bigger & Brighter will accept any unopened, unused products purchased through biggerandbrighter.com within 30 days of purchase for a full refund (excluding shipping charges). Returns must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Opened Products: Bigger & Brighter will accept opened, non-defective products purchased through biggerandbrighter.com within 30 days of purchase for a refund amount equal to the original price paid minus a 20% repackaging fee (excluding shipping charges). Returns must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Defective Products: In the unlikely event your new product arrives and does not work properly, please contact our customer service group at 1-877-777-8424 x 3 or email us (service@biggerandbrighter.com). Product Warranty: Some of the products sold through Bigger & Brighter carry a limited warranty from the manufacturer. Please contact the manufacturer directly to register your product or with any warranty-related questions. Address for Returns: Bigger & Brighter 320 Nevada Street, 5th Floor Newton, MA 02460